How long will delivery take from the time that you place your order?

We process orders within 3-5 working days upon receiving the order that has been placed successfully and fully paid for. Orders are dispatched / collected once it’s been processed and payment reflecting in full in our Bank Account.

Courier delivery takes 2-7 working days, depending on the customer’s delivery address. Courier deliveries will be made from Monday to Friday between 08h00 and 17h00 at the address specified when an order is placed as well as Date for Despatch as confirmed in the Cart / Checkout section of our website having been confirmed by us. No deliveries will be made over weekends or on public holidays.

Please note that if the courier company or one of our own delivery people are not able to get a hold of you when delivery is taking place, that we will add extra courier costs to drive out to your physical address again (should there be an additional cost incurred on us).  

If your delivery address is in a location (labelled as a ‘high risk area by courier companies’) or on a farm not based in a town/city, the parcel will be delivered to the closest The Courier Guy kiosk, where you can collect it yourself. 

In the case of delayed deliveries:

Due to several unforeseen, unpredictable circumstances that may occur – e.g.: road works, adverse weather conditions, lockdown restrictions, strikes that causes road closures, courier company issues, etc. – there could be a delay in delivery time.

These circumstances are far and few in-between, but unfortunately we cannot guarantee that your order is safeguarded against these or similar occurrences. Should adverse circumstances during the delivery process be the cause of a delayed delivery, it is not a firm basis for refund or to cancel the order.

If you order is not delivered within the indicated time-frame, please don’t hesitate to contact us with your order’s reference number, so that we can track your order and keep you posted. 

Is it possible to track an order?

We will email the parcel’s tracking number within the first working day after it has been dispatched from our premises. Thereafter the customer can use this tracking number to track the parcels’ progress on the courier company’s website. 

What happens if an item that is ordered is out of stock?

We carry a range of products in our storage facilities, which we restock and expand on a weekly basis. It is, however, possible that we are out of stock of the ordered product (or our suppliers are out of stock). Should this be the case with an order that have been placed and paid for, we will notify the customer within 1-3 working days thereof and provide alternative options. E.g.: To swop the ordered product for another product or to delay delivery of the entire order until the chosen product(s) are in stock again 

What happens if my products arrive damaged or unsealed at the delivery address? 

If you receive your order in less-than-perfect condition, please contact us immediately to inform us of this, so that we can address the situation as required. It is possible for packaging or products to become damaged in transit, but we’ll make sure to replace the products. Please take a photo of the damaged packaging and/or products and send it on to us via email, so that we can take it from there and ensure proper packaging procedures in the future.

What happens if I want to return products that I’ve already purchased?

We allow products to be returned within 7 days of a customer receiving their parcel. The return process will be paid for by the client and the parcel has to be sent directly to our premises within the stipulated time-frame (7 days). We can only accept goods for return that are still intact and in their original packaging (and sealed close, if relevant).

10% will be deducted from your paid amount, as our online system deducts this amount for each online purchase.

Please note that only store credit will be given if you wrongly order an item not shipped to your location. No refund will be given in this regard. 

Refundable Deposit

Deposit values refunded will be confirmed once Rental stock has been returned, check and verified by us being in the same condition it left and un-damaged

Returns Policy

At The Boho Girlz we are committed to providing excellent customer service to all of our valued customers on a unique basis, so if you have any feedback or would like to raise an issue with any of our products and services, please do get in touch and we will be happy to help.

Product Disclaimer: All of our fresh and dried flowers, hops and plant products are perishable; natural variance can be expected against product listings and these products will change and deteriorate over time.


  • We do not have a FREE RETURNS Policy. If you are returning an item that is not damaged or incorrect, then you will need to arrange and pay to return your order (or contact us to arrange a collection for a fee).
  • You have 14 days after you receive your order to notify us of a return or cancellation. We’ll then discuss the options with you and if your product is not an ‘exception’; you’ll have 14 days to return you items.
  • Exceptions. ‘Flowers’, ‘perishables’ and ‘personalised/bespoke’ products are not covered by consumer acts and so can not be returned or refunded. Please read the following sections to find out more. If you have any doubts or have a question regarding Returns, please do contact at

Returning Products that are Damaged or Incorrect.

Products that are Damaged

Damaged goods or damaged dried flowers are ones that have clearly been damaged in transit (box is also damaged) or the product has significant petal drop or broken stems due to bad packaging. Please notify us of damaged items immediately with photographic evidence. We will then get in touch to discuss how to proceed. We will replace items that are clearly damaged unless stock is sold out, when we will give a full refund.

Missing Products and Packing Mistakes

All orders are packed with care but mistakes can happen.  When we make mistakes, we will accept total responsibility and will refund or replace the product. If you have a missing product please notify us immediately at 

Products Not as Expected?

If the product you ordered isn’t what you were expecting please let us know immediately so we can discuss this with you. You can do that by emailing us on

Our products are natural, they do vary from batch to batch, year to year, and box to box. Variation in colour, size and shape, some petal drop & a few broken stems are not considered as damaged goods. Please notify us of any concerns immediately with photographic evidence or return the items. Every case is treated on an individual basis. We will not send replacements if the replacement is likely to be the same as what you have received.  We take customer satisfaction very seriously and will do all we can to make it right.

Returning Products that are Not Damaged, Faulty or Incorrect

We must be notified of all returns within 14 calendar days from the day after you receive all goods in an order; you then have 14 days to return the goods. Please be aware that while the Consumer Rights Act 2015 cover your rights to return products, the majority of our products are either ‘flowers’, ‘Perishable’ or ‘Personalised’ and so are ‘exceptions’ under the Consumer Contracts Regulations 2013; in these cases we have detailed our specific Returns Policies below:

Bespoke and Handmade Products

Products that have to be handmade, prepared, designed or constructed by our florists are non-refundable and non-returnable; this is because they are unique for each customer and can not be resold.

Pre-Made Products

Products that have been designed and ‘pre-made’ by our florists can be returned and may be eligible for a 50% refund on a case by case basis. You will need to email us at

‘Prepared’ Garlands and ‘Decorated’ Garlands

Hop Garlands that have been prepared and decorated by our florists are considered to be bespoke and handmade items, and as such are non returnable and non refundable.